Refund Policy

You can cancel at any time from your profile page — no email required, no click-a-thousand-times funnel. When you cancel:

• Your subscription stops renewing at the end of the current period.
• You keep full access to all paid features until that end date.
• You will not be charged again once the current period ends.
• Your account and data remain — cancelling just moves you back to the free tier. To delete your data entirely, use the Delete Account option on your profile page.

Cancelling does not, by itself, trigger a refund of the current period — for that, see the eligibility rules below.

Monthly subscriptions are charged in advance for a one-month period.

You are eligible for a full refund if

• You request the refund within 7 days of the charge, AND
• You have not used any AI-powered feature (resume tailoring, resume scoring, cover letter drafting, career-guidance chat) more than three times combined during that period.

Once you've made meaningful use of the paid features, we don't refund the monthly fee — the intended use is to try things during the first week, and if the product isn't for you, tell us within that window and we'll refund it.

Annual subscriptions are charged in advance for a twelve-month period, at a discount compared to paying monthly.

You are eligible for a full refund if

• You request the refund within 14 days of the charge, AND
• You have not used more than 10% of the annual AI-feature quota (whichever quota is defined on the plan you purchased).

Pro-rated refunds

After the 14-day window we do not offer pro-rated refunds for annual plans. You keep access until the end of your paid year and can cancel any time to avoid the next renewal.

Even outside the standard windows above, you can still ask for a refund if:

• Duplicate or unauthorised charge. If you were charged more than once for the same period, or you didn't authorise the charge at all, contact [email protected] immediately and we'll investigate and refund.
• A significant, ongoing outage on our side. If a paid feature is broken for you due to a bug or infrastructure issue that we can't fix within 5 business days, we'll refund a proportional part of your subscription.
• A misleading representation. If we advertised a feature that materially doesn't exist or works very differently from how it was described, and you tell us within a reasonable time, we'll refund.
• Legal requirement. Where consumer protection law in your jurisdiction requires us to refund, that always overrides these terms.

Email us at [email protected] from the address on your account. Include:

• Your account email (should match the sender address).
• The date of the charge you want refunded (or the last 4 digits of the card if you had multiple).
• Which of the reasons above applies, in one or two lines.

We usually respond within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days after approval, depending on how fast your bank posts them.

If you subscribed through the Apple App Store, Google Play, or another third-party store, refunds are handled by that store, not by us. Apple and Google both have their own refund processes accessible from your purchase history. We can't refund those charges directly, but we're happy to help you troubleshoot or write to the store if the issue is our fault.

If you spot a charge you don't recognise, we'd much rather hear from you first than see a chargeback filed with your bank. Chargebacks are expensive for us and slow for you.

Email [email protected] with the details and we'll respond within 2 business days. If the charge really was an error, you'll have a refund faster than the chargeback dispute would resolve.

We may update this policy from time to time. When we do, we'll update the “Last updated” date and — for changes that reduce your rights — notify you at least 14 days before the change takes effect.